Return Policy

Full-priced items (no discount applied)

The Buyer has the right to refuse the ordered items at any time before receiving them, and after receiving the items within 7 (seven) calendar days, not counting the day of purchase.

When returning items, please keep your tracking number — carriers can lose items in transit or deliver them to an incorrect address. All items must be returned in their original form and packaging with sizing tags or hygienic liners attached. Items must be unworn, with no stains, damage, or strong odors (including perfume).

If an item is determined to be stained, damaged or has any of these issues, the return will be rejected and can be sent back to the customer at their expense. If the customer refuses to pay the shipping expense to receive their items back, the items will be discarded.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Returning damaged items

Damaged items / items with inadequate quality are understood to be goods that have a defect — they do not meet the mandatory requirements imposed on them or the terms of the contract.

Claims for a refund of the money paid for the items must be satisfied within 10 (ten) calendar days from the date of receipt of the returned items at the seller's address along with the return application completed by the Buyer.

All shipping costs are the responsibility of the Buyer. By ordering from us, you agree to our return and exchange terms and conditions.

Items on sale

Items on sale / discount are ineligible for return. If a customer attempts to return sale items, they will be charged a final sale fee and the return will be rejected and can be sent back to the customer at their expense. If the customer refuses to pay the shipping expense to receive their items back, the items will be discarded.

Contacts

To return or exchange an item, please email us at hello@skmactive.com or message us on WhatsApp with the subject "return/exchange". Please include the reason for returning the item and your order number.

We respond during business hours from 10:00 AM to 10:00 PM.